Our Warranties

A NOTE ABOUT DAMAGES OR DEFECTS
Note that we require pictures whenever there is a "claim of damage or defect." Please be ready to provide clear pictures which illustrate your claim. If you have any questions, or wish to return a mattress or topper, make sure to first call Customer Service at 800-498-0779. Pictures are for validation of the general claim, and are not a substitute for returning any item. Final evaluation will be made when our manufacturing representative personally examines the returned product in question. Items not found defective upon inspection must be retrieved by the customer at their expense.

Perfect Comfort Mattress
Perfect Comfort Plus Mattress
Viscolux Mattress
Somatic Sleep Mattress
Latex Sleep Therapy
MemorRest Mattress
Serene Sleep Mattress
Absolute Comfort Mattress
Ultimate Sleep Mattress
Majestic Comfort Mattress

Pillows

Carpenter Isotonic Products
For the Isotonic Lumbar Support Cushion, and the Isotonic Yoga Exercies Mat

Sensus Mattress Pad (Topper)
Ergosoft Latex Foam MAttress Pad (Topper)
MemorRest Mattress Pad (Topper)
CoolMax Quilted Mattress Pad (Topper)

Profile (ProMotion) Adjustable Base
Optima (S-cape) Adjustable Base

Bioflex Mattress Pad Warranty

Perfect Comfort Ergonomic Office Chairs

Memory Foam Select Mattress

Perfect Comfort, Perfect Comfort Plus, Viscolux Mattress, Somatic Sleep Mattress, Latex Sleep Therapy Mattress, Absolute Comfort, Ultimate Sleep, Majestic Comfort, Serene Sleep and MemorRest Mattress 10-Year Limited Warranty

We hereby warrant your new mattress against defects and workmanship except damage caused by misuse or abuse, accident, neglect, carelessness, alteration to the product, or any other conditions that are beyond the control of the manufacturer.

In the event that service resulting from such defect is required during the warranty period, your mattress will be repaired or replaced using the scale below. The warranty starts with the date of original purchase.

Purchase receipt required to demonstrate original purchase date. This warranty provides you with specific legal rights. You may have additional rights which may vary from state to state.

First 2 years coverage 100%
Year 3-10 coverage is 50% of current retail

Transportation costs to and from the point of repair are the responsibility of the consumer.

Body impressions are normal resulting from conforming of cushioning material to the sleeper and are not considered a warranty issue.

This warranty is provided to original purchaser only and not transferable. All returns must be authorized by Ultimate Sleep. Please call (800-498-0779).

MemorRest, Cuddles and LuxuRest Pillows, 5-Year Limited Warranty

We hereby warrant your new pillow against defects and workmanship except damage caused by misuse or abuse, accident, neglect, carelessness, alteration to the product, or any other conditions that are beyond the control of the manufacturer.

In the event that service resulting from such defect is required during the warranty period, your pillow will be repaired or replaced using the scale below. The warranty starts with the date of original purchase.

Purchase receipt required to demonstrate original purchase date. This warranty provides you with specific legal rights. You may have additional rights which may vary from state to state.

First 2 years coverage 100%
Year 3-5 coverage is 50% of current retail

Transportation costs to and from the point of repair are the responsibility of the consumer.

Body impressions are normal resulting from conforming of cushioning material to the sleeper and are not considered a warranty issue.

This warranty is provided to original purchaser only and not transferable. All returns must be authorized by Ultimate Sleep. Please call (800-498-0779).

CARPENTER COMPANY (ISOTONIC) LIMITED 5 YEAR WARRANTY

Isotonic Lumbar Support Cushion Warranty, Isotonic Ambient Pillows Warranty.

Carpenter Co. warrants to the original purchaser or user that the accompanying product will be free from defects in materials and workmanship for a period of 5 years from the date of the original retail sales invoice. If during the warranty period, this product is found to be defective because of defects in materials or workmanship, it will be replaced without charge. Use of the product diminishes the loft of the foam. Notice of a claim under this warranty must be given promptly in writing, in no case later than 45 days after discovery of the defect. Defective products must be returned, along with the invoice, prepaid to Carpenter at the address stated below. Carpenter will prepay shipping charges for the replaced product. Carpenter makes no warranty with respect to the natural settling of the foam. This warranty will become void if the product shows signs of careless handling or if the product is ripped or torn. In addition, this product must be used with a protective covering, and must be cleaned in accordance with Carpenter's care and use instructions. Any implied warranties shall be limited to the duration of the 5 year limited warranty. In no case will Carpenter be liable for incidental or consequential damages, whether such damages are claimed on account of breach of warranty, breach of contract, negligence or strict/product liability, including without limitation, damage to property (other than the product) or other economic losses. Some states do not allow limitations on implied warranties or the exclusion or limitations of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from State to State. All claims relating to this limited warranty should be addressed to: Customer Service Department, Carpenter Co., 5016 Monument Avenue, Richmond, VA.

Sensus, Aerus (CoolComfort) and ErgoSoft Foam Mattress Pads and Pillows - 10 Year Limited Warranty

Terms and Conditions

Coverage Period:
Sensus and Aerus Memory Foam, manufactured by Foamex Inc, and ErgoSoft 100% Natural Latex Foam products are guaranteed to retain at least 90% of original loft for a period of up to 10 years, covering the average life of a mattress topper.

Exclusions:
Warranty is limited to described Foamex and ErgoSoft products only. Neither manufacturer is responsible for any subsequent damage if products are abused or misused in any way, or exposed to any liquids or chemical products.

Right of Inspections:
Foamex and ErgoSoft, and their representatives, reserve the right to inspect all products involved in warranty claims. All inspections will take place at a facility designated by the manufacturer or their representatives.

Claim Limitations:
This warranty is limited to Foamex and ErgoSoft materials only. Any and all subsequent materials, labor and/or freight and/or delivery charges are not covered under warranty.

Warranty coverage is limited to original purchaser.

MemorRest Topper and Other Memory Foam Toppers, Mattresses and Pillows 5 - Year Warranty
MemoRest, Perfect Comfort, and SleepZone Toppers and Pillows; Memory Foam Select Mattesses; MemoRest Folding Guest Bed; LuxuRest and Cuddles Memory Foam Pillows.

Absolute Comfort On Sale (ACOS) warrants to the original purchaser or user that the accompanying product will be free from defects in materials and workmanship for a period of 5 years from the date of the original retail sales invoice. If during the warranty period, this product is found to be defective because of defects in materials or workmanship, it will be replaced without charge. Notice of a claim under this warranty must be given promptly in writing, in no case later than 45 days after the purchase of the product. Defective products must be returned, along with the invoice, prepaid to ACOS at the address supplied by our Customer Service representatives at the time of claim. Acos will pay shipping charges for the replacement product. This warranty will become void if the product shows signs of careless handling or if the product is ripped or torn. In addition, this product must be protected during use by a quilted mattress cover, and all cleaning must be done in accordance with ACOS care instructions.

Except as set forth above, ACOS MAKES NO OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT WILL ACOS BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, whether such damages are claimed on account of breach of warranty, breach of contract, negligence or strict product liability, including without limitations, damage to property or other economic losses. This limited warranty gives you specific legal rights and you may also have other rights which vary from state to state. All claims relating to this limited warranty should be addressed to: Absolute Comfort On Sale, 393-A Little Laurel Road Ext., Boone, NC 28607.

UNPACK CAREFULLY. This memory foam mattress pad may have been vacuum packed and/or compressed for shipping. It may look smaller in the package than it really is. Open the package carefully, taking care not to cut or tear the mattress pad. In warmer weather, a mattress pad will normally assume its proper shape and size in 6 – 12 hours after the package has been opened and the pad released and allowed to breathe. In colder weather, this process may require 1 – 2 days. The slight scent of “newness” that all foam products have will dill dissipate gradually.

INSTALL PROPERLY Place the mattress pad on top of your mattress. A quilted cotton mattress cover should be placed over your memory foam mattress pad. Place your regular sheets on top of the quilted mattress cover. With all memory foam products, cotton sheets are preferable.

WARNING: URETHANE FOAM IS FLAMMABLE. Do not expose urethane foam to open flames or any other direct or indirect high temperature ignition sources such as burning operations, welding, burning cigarettes, space heaters or naked lights. Once ignited, urethane foam will burn rapidly, releasing great heat and consuming oxygen at a high rate. In an enclosed space, the resulting deficiency of oxygen will present a danger of suffocation to occupants. Hazardous gases released by the burning foam can be incapacitating or fatal to human beings if inhaled in sufficient quantities.

Cool Max Quilted Toppers 5-Year Limited Warranty
The purchase of your new specialty sleep product is quality-assured to be free from defects in materials and workmanship. The original purchase receipt is required to demonstrate purchase date. This warranty provides you with specific legal rights. You may have additional rights which vary from state to state.

This warranty is provided to the original purchaser only and is not transferable.

We reserve the right to refuse service if a product is found to be soiled or unsanitary. In addition, the warranty is void if the product has been found to have been misused or tampered with by the purchaser beyond reasonable wear and tear. The warranty shall not apply if the product has been damaged physically intentionally or due to accident or neglect: including stains, mold, water damage, animal damage, cuts, burns or is otherwise unsanitary, damaged or soiled.

Body impressions are normal resulting from conforming of cushioning material to the sleeper and are not considered a warranty issue.

Transportation costs to and from our facility are the responsibility of the consumer. Please allow one to three weeks after the product is received into our facility. In the event that service resulting from such defect is required during the warranty period, the product will be repaired or replaced.

Total warranty for Cool Max upholstered toppers: 5 years
The warranty starts with the date of original purchase.
Full 100%, Period: 1 year
Pro rated 50% of Retail, Period: 4 years

Profile (now called the ProMotion) Adjustable Base Unit Warranty and
Optima (S-cape) Adjustable Base Unit Warranty (Toll Free support 800-888-3078)

Lifetime Limited Warranty
1 Year Free Parts Replacement and Labor
2nd Year Free Parts Replacement Only
Remaining Years Free Mechanical Bed Parts Only

Bioflex Mattress Pad Warranty

BIOflex® flexible magnets, for the bedding industry, are permanently magnetized. They will only lose their magnetic properties when exposed to extremely strong magnetic fields, or temperatures above 8O° C/176° F. BIOflex Medical Magnetics, Inc. warrants that its magnetic strips will maintain their magnetic properties for the life of the sleep system into which they are incorporated and that in the event that it's magnetic strips fail due to manufacturing defects, they will be replaced.

Perfect Comfort Ergonomic Office Chair Warranty

Your new Perfect Comfort Chair is warranted from the date of purchase against failure due to material and workmanship as follows:

Lifetime on all component parts including pneumatic cylinder, control mechanism, base and casters.
3 Years on upholstery of fabric and foam against wear and deterioration.
Leather is not warranted against routine scratching and scuffing, as leather is subject to minor blemishes in use.

All warranties are limited to the original purchaser for normal commercial usage defined as a standard forty hour work week by persons weighing 250 lbs or less. This warranty will not cover labor, freight or damage from misuse, abuse, negligence, alteration, accident, vandalism, rusting, acts of nature or any other event beyond the control of the manufacturer. The warranty does not cover cosmetic damage that may result from normal use. Liability for incidental or consequential damages is excluded to the extent permitted by law. The user assumes all risk of injury resulting from use of this product. When usage is more than 40 hours per week, a five year warranty on all parts applies. Fabric is warranted for one year.

Should you have need of assistance or require warranty service, please contact Customer Service at 800-498-0779 ext 2, Monday through Friday Eastern time. At the manufacturer's option, they will either:

Supply compatible components of current manufacture
Repair the customer's component

For all claims, it is the customer's responsibility to prepay freight on any components returned to the factory. Return freight to the customer on components covered by warranty will be paid by the manufacturer.

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